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Customer Support Desk

ESPEC's customer support desk responds to general inquiries such as product performance and technical inquiries, requests for catalogs and other materials, and price/standard delivery date inquiries in English.

* For inquiries in Japanese, kindly contact our Global Support Desk.

Assistance provided

Type of assistance provided

Responses to general inquiries, including product performance and technical inquiries, requests for catalogs and other materials, and price/standard delivery date inquiries.

Products covered

Environmental test chambers made in Japan.

Business hours

9:00 am to 5:00 pm JST (with a break from 12:00 to 1:00 pm)

(Closed on weekends, Japanese holidays and designated ESPEC holidays.)

Inquiries by email

Fill out and send the form below.

* For urgent inquiries, call +81-6-6358-4705 during the customer support desk business hours*.
* First response may be handled in Japanese.

* It may take some time for us to respond to questions sent in the inquiry form. The person in charge may call you to confirm inquiry details.

* Fields marked 'Required' must be filled out.

* Do not enter any platform-specific characters in fields.

Handling of personal information

  • Personal information entered in the form below may be used to contact you about details.
  • Use of the form requires consent to ESPEC's personal information handling methods (privacy policy).
    privacy policy

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If you want to receive a catalog or other documentation, enter the applicable information (such as product name or document name).

For an inquiry about a product you are using, enter the product's model name, year of manufacture and serial number.

* This inquiry form is protected by the SSL (Secure Sockets Layer) protocol, which encrypts personal and other information before transmission. Note that you may not be able to use this form if your browser does not support SSL.