Quality assurance from the customer's perspective
The rapid sophistication of technology and increasing complexity of machines/devices have further raised the importance of quality assurance (QA), and are effectively making it difficult to assure quality. The quality of ESPEC's products is directly linked to the quality of our customers' products, so we pay the utmost attention to our product quality.
In 1993, we obtained ISO 9001 certification, the international standard of quality management systems, ahead of many other domestic competitors. Since then, we have been addressing the continuous improvement of our QA program. Currently, necessary amendments in response to the ISO revision in 2015 are being made. The quality policy of the ESPEC group is to "safely, comfortably, and surely fulfill the mission" and "provide more reliable products," thus we try to engage in activities so customers from all over the world feel "glad to have bought" and "glad to have used" our products.
We have also established a unique system we call EQA (ESPEC Quality Assurance) whereby we engage in QA domestically and internationally. These activities are intended to provide customers with true satisfaction in the entire process from product R&D to sales, service, and finally disposal, in cooperation with ESPEC group companies and our agencies.
We also engage in QMC (Quality Management Circle) activities, which are company-wide small group activities in order to improve quality. In addition, we introduced a unique process certification system in the production process in FY 2010. As such, we have diligently persisted in efforts to ensure quality.
Our international-level QA system provides customers with reliability and meets their needs.