Quality assurance from the customer's perspective

The rapid advancement of technology and complexity of machines and equipment have made quality assurance(QA) even more important and difficult. We pay the utmost attention to our product quality since it leads directly to the quality of our customers’ products. In 1993, we obtained ISO 9001 certification, the international standard for quality management systems, ahead of many other domestic competitors. Since then, we have been continuously improving our QA program. More over, the ESPEC group’s quality policy is to “safely, comfortably, and assuredly fulfill the mission as well as provide more reliable products and services. ” We strive to provide products that satisfy all our customers and make themthink, “ It was good decision to buy/use ESPEC’s product.”

We also have established a unique QA system, called EQA (ESPEC QUALITY ASSURANCE), and are promoting it in Japan and among our group companies overseas. These efforts are intended to provide customers with complete satisfaction in the entire process from product R&D to sales, service, and disposal, in cooperation with ESPEC group companies and our agencies.
Other QA efforts include QCC (QC circle), which was created to work on nurturing human resources. Also, we introduced the IATF 16949 (the international standard for automotive quality management systems) process management system in FY2015 to confirm and improve the effectiveness of each process. As such, we have diligently persisted in our efforts to ensure quality.
Our international-level QA system reinforces to our customers’ trust and meets their needs.