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SalesandServiceServicesthatincreasethecustomers’valueOurcustomersdemandvariousprod-uctsandservices,andESPEC’smottoforsalesactivitiesisto“Meetthecus-tomers’realneedsproperlytoincreasethecustomers’value.”Weboastana-tionwidesalesandservicenetworkthroughoutthecountry,meetingthevariousneedsofourcustomersfromtestplanningtotheprovisionofequip-mentandrentalproductsaswellaslaboratorytestingproposals,productpreventivemaintenance,anddisposal.Wermlybelievethat“Therealrela-tionshipwiththecustomerbeginsoncetheproducthasbeendelivered.”Inad-ditiontodomesticandoverseasagen-cies,ESPEC’sFieldEngineeringDe-partmentprovidesnotonlyaftersalesservicebutregularpreventivemainte-nancesothatourcustomerscanuseourproductswithoutworrywherevertheyarelocated.Wearetryingtoofferservicesthatincreaseourcustomers’value,suchasprovidingproposalsforimprovementsothattheycancontinueusingourproductsinthebestcondi-tionpossible.Ourcustomersupportdeskismannedbystaffwithawealthofproductknowledgewhopromptlyandappropriatelyrespondtocustomerinquiriesregardingproductperfor-manceandtechnologicalaspectsaswellasmaterialsrequests.Weareequippedwithasystemthatallowsus21ESPECCORP.COMPANYPROFILE
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