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QualityAssuranceQualityassurancefromthecustomer’sperspectiveTherapidadvancementoftechnologyandcomplexityofmachinesandequip-menthavemadequalityassurance(QA)evenmoreimportantanddifcult.Wepaytheutmostattentiontoourproductqualitysinceitleadsdirectlytothequalityofourcustomers’products.In1993,weobtainedISO9001certi-cation,theinternationalstandardforqualitymanagementsystems,aheadofmanyotherdomesticcompetitors.Sincethen,wehavebeencontinuouslyimprovingourQAprogram.Moreover,theESPECgroup’squalitypolicyisto“safely,comfortably,andassuredlyful-llthemissionaswellasprovidemorereliableproductsandservices.”Westrivetoprovideproductsthatsat-isfyallourcustomersandmakethemthink,“Itwasagooddecisiontobuy/useESPEC’sproduct.”WealsohaveestablishedauniqueQAsystem,calledEQA(ESPECQUALITYASSUR-ANCE),andarepromotingitinJapanandamongourgroupcompaniesover-seas.Theseeffortsareintendedtopro-videcustomerswithcompletesatisfac-tionintheentireprocessfromproductR&Dtosales,service,anddisposal,incooperationwithESPECgroupcompa-niesandouragencies.OtherQAeffortsincludeQCC(QCcircle),whichwascreatedtoworkonnurturinghumanresources.Also,weintroducedtheESPECQualityAssuranceSystemEQA:ESPECQUALITYASSURANCEIATF16949(theinternationalstandardforautomotivequalitymanagementsystems)processmanagementsysteminFY2015toconrmandimprovetheeffectivenessofeachprocess.Assuch,wehavediligentlypersistedinoureffortstoensurequality.Ourinterna-tional-levelQAsystemreinforcesourcustomers’trustandmeetstheirneeds.CustomerSatisfactionSurveySOP/StandardizationEducation/TrainingSystemInformationSystemMeasurementEquipmentManagementAfterSalesServiceSupplerQualiy・InternalQualityAuditO・IS・EQAActivitiesmentsQualityManagementSystemISO9001JISQ9001inuedImprovetnoC・New-productDevelopmentSystemQualityPolicyQualityGoalsEQAActivities※AnnualPolicies/GoalsESPECManagementPolicyProficiencyMeasurementSystemProcessAudit3SActivitiesQCCActiviiesAudit・CustomerOrientedSkillAccumultion/DevelopmentTHEESPECMIND※EQAActivity:QAactivitiesinwhicheverydivision/departmentinESPECworkscloselytogethertoachieveourpoliciesandgoals.19ESPECCORP.COMPANYPROFILE
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