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SalesandServiceServicesthatincreasethecustomers’valueOurcustomersdemandvariousprod-uctsandservices,andESPEC’smottoforsalesactivitiesisto“Meetthecus-tomers’realneedsproperlytoincreasethecustomers’value.”Weboastana-tionwidesalesandservicenetworkthroughoutthecountry,meetingthevariousneedsofourcustomersfromtestplanningtotheprovisionofdevic-esandrentalproductsaswellaslabo-ratorytestingproposals,productpre-ventivemaintenance,anddisposal.Wermlybelievethat“Therealrelationshipwiththecustomerbeginsoncetheproducthasbeendelivered.”Inaddi-tiontodomesticandoverseasagen-cies,ESPEC’sFieldEngineeringDe-partmentprovidesnotonlyaftersalesservicebutregularpreventivemainte-nancesothatourcustomerscanuseourproductswithoutworrywherevertheyarelocated.Wearetryingtoofferservicesthatincreaseourcustomers’value,suchasprovidingproposalsforimprovementsothattheycancontinueusingourproductsinthebestcondi-tionpossible.Ourcustomersupportdeskismannedbystaffwithawealthofproductknowledgewhopromptlyandappropriatelyrespondtocustomerinquiriesregardingproductperfor-manceandtechnologicalaspectsaswellasmaterialsrequests.Weareequippedwithasystemthatallowsus21ESPECCORP.COMPANYPROFILE
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