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QualityAssuranceQualityassurancefromthecustomer’sperspectiveTherapidadvancementoftechnologyandcomplexityofmachinesandde-viceshavemadequalityassurance(QA)moreimportantanddifcult.Wepaytheutmostattentiontoourprod-uctqualitysincethequalityofES-PEC’sproductsdirectlyleadstothequalityofourcustomers’products.In1993,weobtainedISO9001certi-cation,theinternationalstandardofqualitymanagementsystems,aheadofmanyotherdomesticcompetitors.Sincethen,wehavebeenaddressingthecontinuousimprovementofourQAprogram.ThetransitionprocesstotheISOrevisionin2015hasbeencom-pleted.TheESPECgroup’squalitypolicyisto“safely,comfortably,andassuredlyful-llthemissionaswellastoprovidemorereliableproductsandservices.”Westrivetoprovidetheproductsthatmakeallourcustomerssatisedandthink,“Itwasagooddecisiontobuy/useESPEC’sproduct.”WealsohaveestablishedauniqueQAsystem,calledEQA(ESPECQUALITYASSUR-ANCE),andarepromotingitinJapanandamongourgroupcompaniesover-seas.Theseeffortsareintendedtopro-videcustomerswithtruesatisfactionintheentireprocessfromproductR&Dtosales,service,anddisposal,incooper-ationwithESPECgroupcompaniesandouragencies.OtherQAeffortsincludeQCC(QCcircle),whichwascreatedtoworkonnurturinghumanresources.Also,theIATF16949(theinternationalstandardforautomotivequalitymanagementsystems)processmanagementsystemweintroducedinFY2015toconrmandimprovetheeffectivenessofeachprocess.Assuch,wehavediligentlypersistedinoureffortstoensurequality.Ourinternational-levelQAsystemrespondstoourcustomers’trustandmeetstheirneeds.ESPECQualityAssuranceSystemEQA:ESPECQUALITYASSURANCECustomerSatisfactionSurveySOP/StandardizationEducation/TrainingSystemInformationSystemAfterSalesServiceSupplierQualityudit・InternalQMeasurementEquipmentManagementOAIS・EQAActivities・mentsNew-productDevelopmentSysteminuedImprovetnoCQualityPolicyQualityGoalsEQAActivities※AnnualPolicies/GoalsESPECManagementPolicyProficiencyMeasurementSystemProcessAudi3SActivitiesQCCActivitiesQualityManagementSystemISO9001JISQ9001ualityAudit・CustomerOriented・SkilAccumulatin/DevelopmentTHEESPECMIND※EQAActivity:QAactivitiesinwhicheverydivision/departmentinESPECworkscloselytogethertoachieveourpoliciesandgoals.19ESPECCORP.COMPANYPROFILE
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